Reference

Legal Terms That Cover Your Account

Using dk wine means you agree to the terms set out on this page. Access and eligibility depend on your local law and the regions we currently serve — if you are unsure whether this platform is available to you, check your local regulations…

Account TermsPayment ConditionsPrivacy & DataCookie PolicyEligible Regions Only
dk wine Legal Terms That Cover Your Account
DATA AND SECURITY

How We Handle Your Account Data

Your data stays within the systems needed to run your account and process your payments. We do not sell personal information to third parties. Account security runs on encrypted sessions; if you access dk wine on a shared device, log out after each session and do not save your password in the browser.

Data Retention

We keep account and transaction data for the period required under applicable law. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

Cookies help us keep your session active and remember your payment preferences. You can adjust cookie settings in your browser, though some features may not work without session cookies.

Account Security

Two-factor verification is available in account settings. We strongly suggest enabling it, especially if you use bKash, Nagad, or Rocket for regular transactions.

Requesting Changes

To update your registered wallet number or request deletion of your account data, submit the request through the support channel in your dashboard with valid identification.

REACH OUR TEAM

Contact Us on Legal or Account Matters

If you have a question about how these terms apply to your account, or if you need to dispute a transaction, our support team handles legal and account queries directly. Have your account ID and the relevant transaction reference ready when you reach out — it cuts the back-and-forth significantly.

Team online

Live Chat

Available directly inside your account dashboard. Quickest path for urgent account or payment queries tied to these terms.

Email Support

Send detailed legal or account queries to our support address listed in your account profile. We respond to documented disputes in writing.

Account Dashboard

Most policy-related actions — updating wallet details, reviewing transaction history, submitting documents — are handled directly inside your account panel.

Questions About Terms and Your Account

These are the questions we hear most often about how our legal terms work in practice.

No. Deposits must come from a wallet registered in your own name. Using a third-party wallet breaches our account terms and will trigger a review before any funds are processed.

Access depends on your local law and eligible regions. If you open an account from a restricted jurisdiction, it may be suspended or closed. Check your local regulations first.

Contact support through your account dashboard with your account ID. We will provide a summary of the personal and transaction data held against your profile.

We may ask for a government-issued ID and proof that the withdrawal wallet matches your registered account details. This is standard verification before releasing funds above your dashboard threshold.

We retain records for the period required under applicable law. After your account is closed, some transaction data is kept for the legally mandated retention window before deletion.

Raise it through live chat or email support with your account ID and the relevant transaction reference. We handle disputes through our support channels before any formal escalation process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.